Coverage

In the press

Selected coverage of the paper across business media, trade press, SEO & marketing outlets, and research blogs — 125+ reports in 11 languages since October 2025. Links open on the publishers' sites.

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Business & national news 14

  • Harvard Business Review· 2026Mentions the studySubscription
    AI Is Upending Marketing on Two Fronts

    A feature by Prof. Stefano Puntoni (Wharton) on the two AI revolutions in marketing — consumers researching brands through chatbots, and consumers delegating purchases to AI agents — and how companies should respond.

  • BusinessMirror· 2026Focuses on the study
    ChatGPT and its role in the e-commerce landscape: Are people buying via Instant Checkout?

    A business-press feature that draws on the study to ask whether ChatGPT's Instant Checkout is translating into purchases, and concludes LLM traffic is still tiny and converts below nearly every other channel.

  • markenartikel· 2026Focuses on the studyGermanSubscription
    ChatGPT verändert den E-Commerce langsamer als erwartet

    A German brand-marketing trade magazine reporting the study, headlined "ChatGPT is changing e-commerce more slowly than expected" — AI won't reshape online retail in the short term, with ChatGPT still trailing most established channels.

  • Treasury Today· 2026Focuses on the study
    Press release: Where ChatGPT already works in online shopping – and where it does not

    A corporate-treasury trade publication carrying the study's press release in full — ChatGPT can already create value for complex, information-intensive purchases while LLM traffic stays under 0.2% — noting platforms' instant-checkout and agentic-shopping moves as the next stage.

  • iMittelstand· 2026Focuses on the study
    New study: Where ChatGPT already works in online shopping – and where it does not

    A German SME business briefing built around the study, bringing to Mittelstand retail and innovation decision-makers its core finding that ChatGPT adds genuine value for complex, information-intensive products yet stays minimal for simple purchases, trailing established channels on conversion today.

  • Life Technology· 2026Focuses on the study
    ChatGPT Emerges as Potential Google Rival in E-Commerce

    A technology-news feature on the study framing ChatGPT as an emerging Google rival in e-commerce — already strong for complex, information-rich purchase decisions, with its broader impact still concentrated in high-value use cases for now.

  • Digital Magazin· 2026Mentions the studyGerman
    KI statt Kategoriebaum: ChatGPT Shopping Research und die neue Produktsuche im E-Commerce

    A digital-business explainer that draws on the study's finding that organic-LLM traffic sits under ~0.2% of e-commerce sessions to give retailers a five-step reality check on ChatGPT's shopping-research feature, noting AI product search matters most for complex, high-margin categories.

  • Bloomberg· 2025Focuses on the studySubscription
    ChatGPT Is a Bad Personal Shopper – But It's Learning

    A Bloomberg Opinion column built around the study: shoppers arriving via ChatGPT are among the least likely to buy — below paid and organic search, referrals and affiliates — though the column stresses the gap is steadily narrowing.

  • Bloomberg· 2025Mentions the studySubscription
    AI-Powered PR Could Doom a CEO

    A Bloomberg Opinion column on the risks of using generative AI for corporate communications — inauthentic messaging, missing crisis judgment, hallucinations — that points to the study as a sign of AI's still-limited real-world commercial impact.

  • Morning Consult· 2025Mentions the study
    2026 Lookahead: Expect Diverging Consumer Sentiment, Trading Down and AI to Impact Retail

    A 2026 retail forecast that cites the study to argue AI chatbots are not yet meaningful shopping tools, trailing every traditional channel except paid social.

  • The Business of Fashion· 2025Focuses on the studySubscription
    ChatGPT Is a Bad Personal Shopper, But It's Learning

    The Business of Fashion's edition of the Bloomberg Opinion column built on the study — shoppers arriving via ChatGPT are among the least likely to buy, below paid and organic search and affiliates, though the column stresses the gap is steadily narrowing.

  • Bloomberg Línea· 2025Focuses on the studyPortuguese
    ChatGPT quer virar assistente de compras, mas taxa de conversão ainda decepciona

    A report from Bloomberg's Latin-American edition built around the study, weighing ChatGPT's bid to become a shopping assistant against still-disappointing conversion even as it commands over 90% of all AI-referred e-commerce traffic.

  • SmartCompany· 2025Focuses on the study
    ChatGPT not yet a 'Google killer' for e-commerce brands

    A business report on the study calling ChatGPT "not yet a Google killer," with an Australian data cut and the finding that it trails every channel except paid social while improving as in-app shopping rolls out.

  • PuroMarketing· 2025Focuses on the studySpanish
    Los retos de la IA en el ecommerce: ChatGPT genera tráfico, pero aún no ventas

    A Spanish-language e-commerce feature that draws on the study to spotlight a paradox: despite the traffic ChatGPT sends to retailers, its conversion still trails Google organic search and email, with affiliate links converting 86% more and LLM traffic only ~0.2% of sessions.

Retail & e-commerce trade 21

Search, SEO & martech 38

Agency & analyst commentary 46

  • Proctor + Stevenson· 2026Mentions the study
    How is AI really changing search?

    A marketing-agency explainer on how AI is reshaping search that links the study as evidence, citing ChatGPT's lower conversion versus Google organic to argue AI discovery hasn't displaced search yet.

  • NateCue· 2026Mentions the study
    Agentic Commerce: The $5T Funnel Collapse Marketers Must Plan For

    An agentic-commerce piece that sets the study's figures — an 86% conversion gap to affiliate links, under 0.2% of traffic — against bullish adoption forecasts to argue the shift is real but slower than hyped.

  • Hexagon· 2026Mentions the study
    Agentic Commerce Statistics 2026: Every Number You Need to Know

    An agentic-commerce statistics compilation that draws on the study for oLLM's sub-0.2% share of sessions and its 86% conversion gap to affiliate links.

  • Classy Llama· 2026Mentions the study
    Agentic Commerce for Industrial B2B – What, When, & How

    A B2B agentic-commerce guide for industrial manufacturers that engages the same rise in ChatGPT-referred shopping traffic the study examines, arguing the near-term payoff lies in AI-mediated discovery — making product specs legible to LLMs so a brand lands on the buyer's "Day One shortlist" — rather than in fully autonomous purchasing agents.

  • Dralys· 2026Mentions the study
    Mixed Reports on AI Ecommerce Traffic

    An e-commerce analysis that draws on the study to counterbalance bullish vendor claims about AI-referred shoppers, citing its finding that ChatGPT drives ~0.2% of sessions and converts below most channels (~13% below organic search, 86% below affiliate) across 973 sites and $20 billion in orders.

  • Goodie· 2026Mentions the study
    Agentic Commerce Guide: Winning Google UCP & OpenAI ACP

    A B2B agentic-commerce strategy guide that touches on the same ChatGPT-driven shopping shift the study examines, arguing the real contest is product discoverability and breaking down the UCP-versus-ACP protocol split, ChatGPT Instant Checkout, and why Google's Shopping Graph and distribution give it a structural edge.

  • Ohh Rex Dino Design· 2026Mentions the study
    Mixed Reports on AI Ecommerce Traffic

    A retail-trade analysis that draws on the study to temper upbeat AI-acquisition claims, citing its finding that ChatGPT is under ~0.2% of e-commerce sessions and converts about 13% below organic search and 86% below affiliate across 973 sites and $20 billion in orders.

  • RampIQ· 2026Mentions the study
    ChatGPT vs Google as Your Leads and Traffic Source

    A B2B agentic-commerce analysis that draws on the study to argue ChatGPT trails Google on volume but sends higher-intent visitors, citing the study's finding that ChatGPT made up ~0.2% of sessions across 973 sites and converts below organic search, email, and affiliate for impulse retail.

  • Stellagent· 2026Focuses on the study
    Where ChatGPT Shopping Works and Where It Fails: A Frankfurt School Study of 973 E-Commerce Sites

    An e-commerce analysis that draws on the study to map where ChatGPT shopping works and where it fails, reporting it stays under ~0.2% of sessions and converts ~13% below organic search and 86% behind affiliate, yet outperforms traditional channels in complex categories.

  • Stellagent (日本語)· 2026Focuses on the studyJapanese
    ChatGPTでの買い物はどこで機能しどこで失敗するか、フランクフルト大学が973サイトを実証分析

    A Japanese-language e-commerce analysis that draws on the study to map where ChatGPT shopping works and where it fails, highlighting that LLM referrals stay under ~0.2% of sessions and convert below most traditional channels (~13% below organic search, 86% below affiliate) yet outperform them in complex categories such as autos and finance.

  • upGrowth· 2026Mentions the study
    AI Shopping and D2C Traffic 2026: The Honest Data

    A D2C growth strategy piece that draws on the study to separate AI-shopping hype from reality, citing its finding across 973 sites that organic LLM traffic sits at ~0.2% of sessions and converts below every traditional channel except paid social, with affiliate links converting 86% more often.

  • Victorino LLC· 2026Focuses on the study
    164 Million Purchases Exposed AI Traffic's Conversion Problem

    A marketing-operations analysis that draws on the study to argue AI-referred traffic is a tiny, weaker acquisition channel, reporting it accounts for ~0.2% of sessions across 973 sites and converts well below organic search and affiliate, and reframing it as middle-funnel research traffic.

  • Victorino (Brasil)· 2026Focuses on the studyPortuguese
    164 Milhões de Compras Revelaram o Problema de Conversão do Tráfego de IA

    A Portuguese-language marketing-governance analysis arguing AI-search strategy runs on hype rather than evidence, citing the study's 164 million purchases across 973 sites to show ChatGPT referrals are ~0.2% of sessions, convert below organic search and affiliates, and belong in the middle funnel.

  • Xpert.Digital· 2026Mentions the studyGerman
    GEO zwischen Hype und Hybris: Die ökonomische Anatomie eines Buzzwords

    A German-language industry analysis dissecting the GEO buzzword as largely repackaged SEO, citing the study's finding that ChatGPT traffic converts and earns per session below organic search, email, and affiliate to deflate claims of vastly superior LLM conversion.

  • Elogic· 2026Mentions the study
    ChatGPT Commerce & Agentic Shopping Statistics 2026

    An agentic-commerce statistics compilation citing the ~0.2% oLLM traffic share and 164 million traditional-channel transactions to explain why fast-growing AI referral traffic is not yet a primary retail channel.

  • iPullRank· 2025Mentions the study
    AI Search to Sale: What the Data Reveals About AI Search Ecommerce Behavior

    An SEO agency's guide to optimizing product data for AI search, citing the study's upward conversion trend as reason to invest in AI-channel readiness.

  • The Martech Weekly· 2025Mentions the study
    TMW #254 — AI Decisioning is driving the convergence of CDPs and CEPs

    A martech newsletter on CDP/CEP convergence that surfaces the study's headline finding — organic LLM traffic trails all channels except paid social — as a notable data point.

  • Ben's Bites· 2025Mentions the study
    Grok vs Wikipedia

    An AI newsletter that flags the study's finding that LLM organic traffic is "not just low quantity, but low quality," underperforming everything except paid social.

  • MetaRouter· 2025Mentions the study
    Agentic Commerce in 2025: What We Learned

    A year-in-review on agentic commerce that uses the study's traffic-share and affiliate-gap figures to argue data quality and infrastructure are the real competitive moats.

  • Mindbox· 2025Mentions the studyGerman
    KI-Suche: Wie Trust zum Conversion-Treiber wird

    A German piece on generative-engine optimization that uses the study's conversion gaps to argue visibility in AI search isn't enough without trust, building a three-pillar framework around it.

  • Roberto Serra· 2025Focuses on the studyItalian
    ChatGPT non fa vendere: Google resta il re delle conversioni

    An Italian strategy piece that builds on the study to argue AI rewards off-site authority over evergreen content, pairing the underperformance data with the case for earned reputation.

  • Complete AI Training· 2025Focuses on the study
    ChatGPT referrals are rising, but still no match for search in ecommerce

    A summary of the study framing ChatGPT as an "emerging assist channel" trailing all channels except paid social, and suggesting a 5–10% experimental budget while search stays primary.

  • BMON· 2025Focuses on the study
    The problem with AI search conversions

    A UK analysis of the study explaining the conversion gap behaviorally — shoppers research via AI then verify and buy through traditional search — an early discovery layer that "hasn't yet learned how to sell."

  • AI for Ecommerce & Amazon Sellers· 2025Focuses on the study
    ChatGPT Sucks At Selling (But There's A Plot Twist)

    A newsletter analysis treating the study's weak numbers as the "before" of an impending shift, arguing OpenAI's in-app checkout could reshape ChatGPT's conversion within a year.

  • DigitrendZ· 2025Focuses on the study
    ChatGPT, LLM Referrals Underperform Google Search: Study

    A news summary of the study's headline statistics, read as a cue for marketers to start building LLM strategies now while traffic is still small.

  • iTech Manthra· 2025Mentions the study
    ChatGPT LLM Referrals Convert Worse Than Google Search: Study

    A consultant's post that takes the study's finding that ChatGPT converts worse than Google as the backdrop for an 80/20 split between SEO and AI optimization.

  • 7thSENSE· 2025Focuses on the studyGerman
    AI Commerce Tipps: ChatGPT bringt Klicks, aber kaum Sales

    A German agency report on the study, citing the full dataset and metrics and concluding AI commerce is emerging but calls for better website-data optimization rather than channel replacement.

  • Paul Morris· 2025Focuses on the study
    oLLM eCommerce analysis – 2025

    An independent analysis of the study arguing against disruption narratives — oLLM lags organic search and stays marginal but improves steadily — and advising measured preparation.

  • Slade· 2025Focuses on the studyCroatian
    Istraživanje: ChatGPT konverzije i dalje 13% manje nego s Googlea

    A Croatian SEO write-up of the study reporting a ~13% conversion gap to Google at ~0.2% of traffic, urging brands to measure first-click as well as last-click to credit AI's discovery role.

  • Advox Studio· 2025Mentions the study
    What is the Agentic Commerce Protocol (ACP)?

    An Agentic Commerce Protocol implementation guide that cites the study to argue ChatGPT traffic alone isn't yet enough, framing ACP readiness as preparation rather than urgency.

  • ExploreCarbon· 2025Focuses on the study
    The ChatGPT E-Commerce Revolution Will Be…Delayed: What $20 Billion in Sales Data Really Shows

    An analysis using the study's $20-billion dataset to push back on inflated conversion claims, arguing AI-driven shopping materially underperforms traditional channels — its "revolution delayed" thesis.

  • Trimontium· 2025Focuses on the study
    Is Google Going to Have the Last Laugh? AI's Search Impact

    An analysis using the study to argue organic search stays dominant, highlighting its "verification behavior" finding — shoppers follow AI suggestions but return to Google to confirm.

  • PremiumDigital· 2025Focuses on the studyPolish
    Czy ChatGPT to „zabójca Google" w e-commerce? To badanie studzi emocje

    A Polish analysis that poses the "Google killer" question and answers it with the study's data: ChatGPT beats only paid social across the financial metrics.

  • Algomera· 2025Focuses on the studyItalian
    ChatGPT e-commerce: basse conversioni secondo Kaiser-Schulze

    An Italian report on the study headlined "the great disappointment of ChatGPT in e-commerce," citing the affiliate and organic-search conversion gaps.

  • ImaginePro· 2025Focuses on the study
    Why ChatGPT Shoppers Aren't Buying Yet

    An analysis of the study centering the consumer-trust explanation for weak ChatGPT conversion, and pointing to OpenAI's Instant Checkout as a prospective fix.

  • Ark Advance· 2025Focuses on the study
    ChatGPT vs Google: $20B Study Shows Surprising Results

    An AI-marketing advisory piece built around the study, walking through why ChatGPT referrals still convert below Google despite rapid growth — and what brands should do about it now.

  • HelloMartin· 2025Mentions the study
    Maximize Conversions from ChatGPT Traffic: Key Insights for E-commerce

    A conversion-focused e-commerce guide that draws on the study to explain why ChatGPT traffic converts below other channels, then lays out tactics to capture more of it.

  • NineTwoThree· 2025Mentions the study
    Apps in ChatGPT: Higher Conversions or Lost Users?

    A strategy piece on ChatGPT "Apps" that cites the study's sub-0.2% traffic share and conversion gaps to argue the channel's commercial impact is still limited — and to weigh whether in-chat apps will change that.

  • jGrab· 2025Focuses on the studyJapanese
    まだChatGPTトラフィックからの売上は高くない

    A Tokyo cross-border-commerce consultancy's explainer leaning on the study to warn Japanese exporters that ChatGPT brings traffic but few buyers, with a Japan-specific verdict that domestic sellers can wait while cross-border merchants cannot.

  • Alex Garcia· 2025Mentions the study
    Sales Conversion and ChatGPT Searches

    A marketing commentary that sets the study against Similarweb's conflicting figures, citing its finding that ChatGPT converts below organic search to argue the AI-traffic picture is more contested than the headlines suggest.

  • Afrana Marketing· 2025Mentions the studySpanish
    Los retos de la IA en el ecommerce: ChatGPT genera tráfico, pero aún no ventas

    A Spanish-language e-commerce feature that draws on the study to argue consumer distrust is the main barrier to generative-AI sales, reporting ChatGPT referrals convert 86% below affiliate links and ~13% below organic search despite high engagement, while improving monthly.

  • Alanna & Company· 2025Focuses on the study
    Study reveals e-commerce sites are seeing low sales from traffic generated by ChatGPT

    An e-commerce performance feature that reports on the study to explain why ChatGPT drives visits but converts below traditional channels except paid social, framing trust and OpenAI's Instant Checkout as the barrier while noting conversion improving over the 12 months.

  • PulsePoint Marketing· 2025Mentions the study
    ChatGPT Is Changing Ecommerce — Yet Trust Remains the Ultimate KPI

    A thought-leadership marketing article that draws on the study, based on nearly 1,000 e-commerce sites over 12 months, to argue ChatGPT is reshaping product discovery but not yet conversion, and reframes trust as the decisive KPI brands must win to close that gap.

  • Unique Logo Designs· 2025Focuses on the study
    The AI Traffic Lie: Why ChatGPT E-Commerce Referrals Are Failing to Live Up to the Hype

    An e-commerce marketing analysis that draws on the study to debunk the hype that ChatGPT referrals outperform search, highlighting that organic-LLM traffic is under ~0.2% of sessions and converts below nearly every channel, with affiliate 86% higher.

  • Synolia· 2025Mentions the studyFrench
    De l'UX à l'AX : comment préparer votre site e-commerce à l'ère des agents IA ?

    A French e-commerce-agency guide that draws on the study to frame AI shopping agents (ChatGPT, Gemini, Perplexity) as a new acquisition channel whose conversion still trails traditional channels but keeps growing, then lays out three steps to make a site "AX-ready" for agents.

  • AffMaven· 2025Focuses on the studySpanish
    Referencias de comercio electrónico de ChatGPT: ¡El secreto del tráfico generado por IA al descubierto!

    A Spanish-language affiliate-marketing post that reads the study's AI-traffic findings through a performance-marketing lens, leading with the 86% affiliate conversion gap over ChatGPT referrals and noting organic-LLM traffic is only ~0.2% of sessions despite drawing engaged, high-intent visitors.

Research & institutions 13

For journalists

Covering this research

In one paragraph

Organic LLM traffic — shoppers who reach an e-commerce website through ChatGPT rather than search, ads, email, or social — is, one year in, a small but fast-improving channel: under 0.2% of visits, converting and earning per session below every traditional channel except paid social, and running higher-intent for complex, considered purchases.

Key facts

  • First large-scale empirical study of organic LLM (oLLM) traffic to e-commerce.
  • Data: 973 e-commerce websites, ~$20 billion in combined revenue, 164M+ purchases, 50,000+ ChatGPT-referred transactions (Aug 2024 – Jul 2025).
  • ChatGPT is 90%+ of all LLM-referred sessions; oLLM is under 0.2% of all visits.
  • oLLM converts and earns per session below all traditional channels except paid social.
  • It improved over the year and runs higher-intent for complex products, where it already out-converts several channels (~4.6× higher traffic share there).

How to cover it

  • Frame it as a small, fast-improving channel that runs higher-intent for complex products — not "AI doesn't work for commerce," but also not "high-intent across the board."
  • The headline is the channel comparison; the forward-looking angle is steady improvement.
  • "E-commerce websites" here is broad — 24 categories spanning retail, but also finance, travel, vehicles, business services, and law & government — not just online shops.
  • It measures ChatGPT referrals to e-commerce websites (organic LLM traffic) — distinct from on-platform features like Instant Checkout or paid ads.
  • Peer-reviewed and published in Marketing Science (INFORMS), 2026. DOI 10.1287/mksc.2025.0489.

Download

Contact

Both authors are available for interviews in English and German.

Maximilian Kaiser

Maximilian Kaiser

University of Hamburg · Grips Intelligence

Christian Schulze

Christian Schulze

Frankfurt School of Finance & Management

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